Frequently asked questions

• Core member of our team is Timo, a seasoned professional with an extensive background in the power plant industry across Southeast Asia.

• Surrounding Timo is a team of skilled professionals, each an expert in their field.

• Our team members have worked side by side, building solutions according to our services in the Batam region.

• Thanks to our extensive network, we are able to collaborate with a rich tapestry of partners, bringing together a wealth of knowledge and expertise to our projects.

Our approach is to be there with you at every stage of your project, ensuring a process that aligns perfectly with your vision and budget right from the outset. Here is what you can expect:

1. Detailed Planning: We kick things off with a meticulous planning phase, where we take the time to understand your needs and expectations.

2. Bringing Plans to Life: Armed with a well-laid-out plan, our team of seasoned professionals gets down to the business of translating those plans into reality, ensuring precision at every step.

3. Continuous Supervision: Leveraging Western expertise, we maintain the highest standards of safety and quality through relentless supervision, a strategy that ensures your project not only meets but exceeds industry benchmarks.

4. Customized Solutions: Be it construction or interior design, we offer solutions that are tailored to your specific needs, guaranteeing results that are both functional and aesthetically pleasing.

By choosing us, you opt for a partnership that values transparency, quality, and customer satisfaction above all.

• Reach out to us to get the ball rolling! Once we hear from you, we will get in touch to delve deeper into the specifics of your project — understanding your needs, preferences, and the scope of the work involved.

• If possible, we arrange for a site visit to better grasp the demands of the project location. We also offer the opportunity to explore one of our reference projects to help crystallize your preferences through tangible examples.

• Following our discussions and site evaluations, we craft a detailed proposal that outlines the scope of work, including an estimated timeline and a breakdown of all associated costs.

• We are open to feedback and more than willing to make necessary revisions to ensure the proposal aligns perfectly with your vision and budget. Once fine-tuned to your satisfaction, we present the final proposal for your approval, paving the way to kickstart your project.

We pride ourselves on offering transparent pricing tailored to the unique requirements of each project. Here is how we determine the pricing for your project:

1. Project Scope: Firstly, we assess the complexity and scale of your project, taking into consideration any distinctive features of the site and its location.

2. Material Costs: The cost of materials can vary significantly based on their quality and type. We help you navigate through different options and choose the materials that align with your budget and quality expectations.

3. Labor Costs: Next, we estimate the labor costs, factoring in the expertise needed and the number of personnel required to efficiently and successfully complete your project.

4. Overhead Costs: Typically, overhead costs — encompassing administrative expenses, equipment costs, insurance, licensing, transportation, and travel — account for about 15% to 20% of the total project costs.

5. Structured Payment Plan: To facilitate smooth financial planning for you, we offer a structured payment plan that includes an initial deposit of 25% at the onset of the project, followed by staged payments at different milestones throughout the project's duration.

We are committed to working closely with you to fine-tune the budget, ensuring it aligns with your expectations while maintaining the highest standards of quality and efficiency.

We stand by the quality of our work and are committed to rectifying any issues promptly and responsibly. Here's what our guarantee entails:

1. Full Responsibility: We take full responsibility for any lapses in the work quality, promising to address any errors at no additional cost to you.

2. Comprehensive Coverage: Our guarantee covers a range of issues including structural integrity, material defects, and errors in workmanship.

3. Prompt Response: If you identify any issues, we encourage you to notify us within a defined timeframe, supplying all necessary details and, where possible, photographic evidence.

4. Expert Evaluation: Upon receiving your notification, we will conduct a detailed inspection to assess the nature and extent of the issue.

5. Swift Rectification: Once the issue is acknowledged, we will take swift action to rectify the error, ensuring your project aligns with the high standards we set for ourselves.

6. Meeting and Exceeding Expectations: Our guarantee is a testament to our unwavering commitment to not just meet, but exceed your expectations, delivering a product that stands the test of time and fulfills your vision.

We remain at your service, working diligently to secure your satisfaction at every stage of the project.

We value open communication and believe that well-informed clients are satisfied clients. Here is how we ensure you are kept abreast of all developments:

1. Regular Updates: We provide periodic status reports, offering a detailed update on the various stages of your project.

2. Photographic Milestones: To give you a visual sense of the progress, we share photographic updates that capture significant milestones in the construction process.

3. Responsive Team: Our team is always ready to address your concerns, answer your questions, and receive feedback, ensuring timely responses to all your communications.

4. Transparent Communication: We are committed to fostering a culture of transparency, where you feel fully involved and confident in the progress made at every stage of the project.

By choosing us, you choose a partner who stands by transparency, responsiveness, and regular updates, guaranteeing a smooth, informed, and collaborative project journey.